This Agreement is between Galaxy Design and you the "Customer". This Section sets forth the terms and conditions which apply to the use by you of Galaxy Design Sites (as defined below) and any other subscription product or service offered for sale by Galaxy Design and/or its affiliates (collectively, "Galaxy Design "). The right to use any product or service offered by Galaxy Design is personal to you and is not transferable to any other person or entity. Galaxy Design reserves the right to make changes to the Galaxy Design sites, policies, and these Terms at any time without notice.
Our standard ground shipping takes from 5 to 10 business days within the continental United States. For international orders, we ship via EZ Worldwide Express. Generally international shipments take 14-21 business days from day of shipment unless customs causes a delay for some reason.
2. Cancellation Policy.
Once an order has been submitted your credit card will be charged. Our ordering process is streamlined so your order will immediately be sent to processing and then shipping. Due to the high volume of orders we receive we may be unable to cancel an order after submitted depending on the products point in production upon cancellation. Please order carefully.
3. Home Accessories & Hardware.
We make every effort to ensure that items from our Home Accessories and Hardware Catalogue arrive at their destination in perfect condition. However, all shipments should be inspected upon arrival and any damages reported to our office within 3 days so that we can file a claim with the shippers and arrange for replacement merchandise to be sent out as soon as possible. Damaged cartons should be saved until the claim is settled.
4. Custom Orders & Draperies.
Custom Order such as custom colors, or our DIY Catalog in which the draperies are custom made and fitted are non-refundable, non-exchangeable. All Sales are Final due to the nature of production of these products.
5. Seven Day Money back Guarantee Return Policy (applies to items only with the money-back guarantee seal).
We take great pride in the superior quality of our products and want you to be pleased with your purchase. We believe in offering the very best value, quality and selection to our customers. You may return any unused and unopened item purchased from us for any reason within 7 days of receiving your purchase. If you purchased your merchandise through a "Buy Three, Get one Free" or similar offer, all items must be returned in order to receive a refund. If you return a partial amount of merchandise, you will forfeit the free product and receive a refund on the discount price per item based on the total purchase. Your complete satisfaction is our ultimate goal. You may return any item shipped by Galaxy Design, keeping the following in mind:
. You should return the item to us within 7 days of your purchase date.
. We do not accept items back that have been used or damaged after opening. Used Items are Non Refundable.
. Shipping and Handling Fees are Non Refundable.
. Shipment Back to Galaxy Design Is The Sole Responsibility of the Customer
Contract / Agreement
Warranty: All drapery hardware purchased from Galaxy design have a limited lifetime warranty against color, mechanical and crystal defect if for any reason you need to replace the items just simply contact our company and we will take care of it.
All fabrication of drapes are guaranteed for full sixty days from the date of the contract. All Installation workmanship provided by Galaxy design is guaranteed for a full year from the original date of the contract. Abuse or mishandling of the products are excluded.
Payment terms: Customer agrees the following payment terms proposed by Galaxy Design Since all drapery hardware are custom made payments for all drapery hardware products will be charged upon initial order placed by client. Payments for custom drapery orders may be charged in partial payments. Initial down payment to start, 2nd payment upon cutting of fabrics, and final payment before delivery or installation of any drapes. Client agrees and authorize Galaxy design to charge the credit card that is provide by client in forms of verbal, written,phone, email or any other electronic form or device for the full amount of invoice.
Galaxy Design is committed to providing an excellent Interior Design Service for its clients. All fabrication and installation work is performed by licensed professional firms, professional independent contractors or employees of Galaxy Design (hereafter called the “Company”). Clients should be aware that the cost of each project is made up of four parts.
The Design consultation fee – this covers Consultation, Design, the Designer’s expertise plus a certain number of allocated Designer’s hours. This fee may be depreciated against the total costs at the completion of the project.
The Fabrics, Materials and/or Decorative Goods. Fabrication, Installation and Other Services (such as Electricians, Painters etc.).
Extra Hours – these will be charged if the project is extended for some reason (e.g. the client requests a change in the design after the project has started).
Note: Should the client choose to use his/her own sub-contractors then the Design Fee will not be depreciated and a Project Management fee will be charged, at an hourly rate. The Client understands and agrees that all sales are final.
As each element of each project is “custom made” to fit the Client’s specifications, any changes made after the initial order will incur additional costs. Client is aware that Company can not be held responsible for any measurement done by client, and any changes made after the fabrication or installation will be subject to a fee. The Client agrees that any changes in the order, before fabrication, may result in a 30% re-stocking fee. The Client also agrees that any changes, made after fabrication has begun, will be subject to the full, original cost plus the cost of alterations. All fabric orders are placed immediately after the initial consultation. Whilst the Company endeavors to complete all jobs in a timely manner, it has no control over manufacturers’ or vendors’ delivery dates. Thus the Company cannot be held liable for any exact completion date. Clients should be aware that the Company cannot be held responsible for any color or texture variations between initial sample swatches and the delivered fabric orders. These occasional differences are due to the manufacturing processes. Every fabric has its own characteristics, which affect how it performs. The Company uses its best judgment at all times in advising clients on their choice of fabrics. However, the Company makes no assurance about the final appearance of any drapes or furnishing and accepts no responsibility for any defects, flaws, puckering or draping of fabrics due to fabrication.
Company carries a Liability Insurance Coverage for all employees and it’s clients. In many events, the designer will specify project instructions, which may be carried out by either a licensed or unlicensed Contractor. Any Contractor other than Company employee may only be covered under the client’s homeowners insurance. Clients should also be aware that Company would not be held responsible for any damages unforeseen by the Designer, Client or Contractors. These include, but not limited to any interior structural damages, i.e. electrical, plumbing, air conditioning, fire sprinklers which are not within the bounds of visual perspective. If the Client chooses to terminate the project for any reason, or halt it for more than sixty (60) days, the Client will be liable for the remaining amount of the contract. This will include the Design Fee, the hourly rate multiplied by the number of hours already spent on the project, the cost of materials ordered and the cost of any fabrication started or completed. The Company retains the right to hold any or all undelivered merchandise until full payment is received. All unpaid balances are subject to a finance charge of 2% per month. Any unpaid items remaining uncollected after 90 days may be sold by the Company to recover its losses. If delivery date of completed items is delayed at Client’s request, Client agrees to a storage charge of 10% per month. Hardware: Company is not responsible for clients hardware selection and sizes, color tones and variations between display and actual materials. These occasional differences are due to manufacturing process. Return Policy: all sales are final and no refunds are offered. All open packages are subject to 50% Restocking fee, fabric rolls are or unopened packages are subject to 30% restocking fee and may be only exchanged or returned for store credit within 7 working days from the date of purchase. Any check returned or dishonored by the Client’s bank is subject to a service fee charged by the Company's bank. In the event of any controversy, claim or dispute between the parties relating to the agreement or breach thereof, the prevailing party shall be entitled to recover from the losing party reasonable expenses, including, but not limited to attorney's fees and court costs. This document contains the entire agreement made between the parties relating to services to be rendered by the Company to the Client. Therefore any oral representations or modifications concerning this document shall be null and void except in the case of a subsequent modification in writing, signed by both parties. The laws of the State of California shall govern this agreement. I hereby grant to Galaxy Design the following rights in the interest of furthering the Galaxy Design’s creation and distribution of informational and artistic materials: 1. The right to record my image, photograph, picture, my home interiors and exterior, likeness, and voice by any technology or means. 2. The right to copy, use, perform, display and distribute such recordings of me for any legitimate purpose, including but not limited to distribution by means of streaming or other technologies via the Internet, or distribution of audio or video files (e.g. podcasts) for download by the public. 3. The right to combine such recordings of me with other images, recordings, or printed matter in the production of motion pictures, television tape, sound recordings, still photography, CD-ROM or any other media. 4. The right to record, reproduce, amplify and simulate my image and all sound effects produced. 5. The right to assign, transfer, or license the above rights to third parties. 6. The right to use my image and voice in connection with the marketing of Galaxy Design’s programs, events, or educational or artistic materials. I understand and agree that I will not receive compensation, now or in the future, in connection with Galaxy Design’s exercise of the rights granted hereunder. I hereby assign to Galaxy Design any and all copyright I may have in the recordings made of me hereunder. I hereby release and forever discharge Galaxy Design, the Board of Trust of Galaxy Design, its members individually, and the officers, agents and employees of Galaxy Design from any and all claims, demands, rights and causes of action of whatever kind that I may have, caused by or arising from Galaxy Design’s exercise of the rights granted hereunder and the use of recordings containing my image or voice, including all claims for libel and invasion of privacy or infringement of rights of copyright and publicity.